REGARDING YOUR REQUEST
Frequently Asked Questions
Your material will be stored for up to 6 months.
YOU ASK WE FILM respects the privacy of all customers and ensures that personal information is treated confidentially.
YOU ASK WE FILM is active on the international market. We fly all over the world and shoot for television, corporate and promotion in more than 25 cities.
Video productions can be delivered in various ways. From online, television, corporate and portable media (such as USB flash drives or Blu-ray discs) to DCP Packages for cinemas.
No. If you are a private (non-business) customer, you don't need a Chamber of Commerce or VAT number.
Yes. Private (non-business) customers can also contact YOU ASK WE FILM. Different rates apply to private customers.
YOU ASK WE FILM limits her contact to e-mail and the contact form on this site.
YOU ASK WE FILM is registered with the Chamber of Commerce under Chamber of Commerce number: 57632359.
IBAN: NL45 RABO 0155 9234 47
Transfers in euros to other Rabobank accounts are credited on the same day. If you use another bank or if you have a foreign account number, the processing time will take at least one business day.
YOU ASK WE FILM streeft ernaar om uw factuur binnen 2 werkdagen per e-mail toe te sturen. In sommige gevallen is een handtekening vereist. Wenst u de factuur via de post te ontvangen of deze eerder toegestuurd te krijgen en/of te betalen, geef dit dan door via het contact form.
If you haven't received your invoice within 5 working days after the first delivery of your product or service, please contact us using the contact form. You will then receive your invoice as soon as possible.
De betalingstermijn is bij voorkeur 10 en maximaal 30 dagen. Is er geen betalingstermijn afgesproken, dan geldt de volgens de Wet Late Betalingen vastgestelde betalingstermijn van 30 dagen. Hierna kan YOU ASK WE FILM rente en incassokosten in rekening brengen in overeenstemming met de Wet normering buitengerechtelijke incassokosten.
If something is not right on your invoice, we ask you to contact us directly using the contact form. You will receive a credit note + adapted copy as soon as possible.
Invoices are sent as a PDF file. To view or print a PDF file, you need Adobe Acrobat Reader DC. If you need help, let us know.
YOU ASK WE FILM applies the payment term of no more than 30 days according to the Wet Late Betalingen. Mind the processing time between different banks and weekends. In the absence of payments, cases will be handed over.
YOU ASK WE FILM supplies to both business and non-business customers. A customized proposal is made each case. Daily rates depend on multiple factors such as equipment, the size of the production and the number of days. This site does not contain a rate card, with the exception of offers. For more information, contact us using the contact form.
Betalingen kunnen worden gedaan via een bankoverschrijving, iDeal-betaalverzoek, PayPal-betaling of creditcard. Bij voorkeur maken wij geen gebruik van cash-betalingen. Voor sommige betaalmethoden kunnen extra kosten in rekening worden gebracht.
You have up to 2 months prior to production to cancel or move your production free of charge. In case of cancellation or relocation within 2 months we charge 50%. Within 1 month we charge 75% and within 2 weeks we charge the full 100%.
YOU ASK WE FILM is always curious about the wishes of the client and takes them into the production process wherever possible. In order to involve you remotely in the post-production process, we offer one free revision round.
YOU ASK WE FILM is able to deliver every production in every file type and on every media available. Commonly used file types are .mp4, .mov, .avi and .mpeg. We can deliver in 2K, 4K and 8K, specialize in DVD and Blu-ray authoring and build DCP Packages for projection in cinemas and film houses. We also optimize videos for social media platforms, such as YouTube, Vimeo, Facebook, Instagram IGTV and Twitter.
YOU ASK WE FILM has been using the Adobe Creative Cloud Suite since 1998, including Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop and Adobe Illustrator. The large amount of available plug-ins and supported file types make the Adobe Creative Cloud Suite the most powerful post-production system out there.
If you need a freelance cameraman or editor, you can also contact YOU ASK WE FILM. For more information, contact us using the contact form.
YOU ASK WE FILM specializes in placing subtitles on various types of media in both hard code (burned in) and soft code (selectable).
In veel gevallen bent u verplicht om te betalen voor het gebruik van muziek in commerciële producties. U koopt vaak een licentie voor éénmalig gebruik en/of betaald voor het gebruik van een x-aantal seconden. Er zijn ook gratis alternatieven, zoals Creative Commons License.
YOU ASK WE FILM aims for the highest possible quality and tries to deliver your productions as soon as possible. If no agreement have been made for a speed delivery within 24-48 hours, productions will be usually completed in a week. Large-scale productions, such as a online series, are scheduled for a date.
YOU ASK WE FILM remains the owner of all delivered productions, unless you proceed to buy off the copyright. In that case, the footage is fully owned by you as the client. Additional rates apply for the buy off of the distribution right as well.